Privacy policy

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Privacy Policy

Overview

At ZN Couture, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit or make a purchase from our website. We operate in compliance with UK data protection laws, including the General Data Protection Regulation (GDPR).

Information We Collect

When you make a purchase, we collect the personal information you provide to us, including:

  • Identity and Contact Data: Your name, billing address, shipping address, email address, and phone number.
  • Transaction Data: Details about the products you purchased from us and the payment details provided.
  • Technical and Device Data: Your IP address, web browser type, time zone, and information about how you interact with our website. Collected automatically via cookies.

How We Use Your Information

We use your personal data to fulfil the contract we are entering into with you, specifically to:

  • Process and ship your orders, send you order confirmations, and handle potential returns or support queries.
  • Screen our orders for potential risk or fraud.
  • Send you marketing communications and updates about ZN Couture, provided you have given us your explicit consent to do so.

Sharing Your Information

We do not sell your personal data. We only share your information with trusted third-party service providers who help us run our business and fulfil your orders, including:

  • Shopify: To power our online storefront.
  • Payment Gateways: To securely process your credit or debit card payment.
  • Couriers and Postal Services: To deliver your packages to your address.

We may also share your information to comply with applicable laws and regulations, or to protect our legal rights.

Data Security and Retention

We implement strict security measures to maintain the safety of your personal information. When you place an order, your personal information is processed and stored securely using Shopify’s secure infrastructure and appropriate technical safeguards. We will retain your personal information only for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

Your Rights

If you are a resident of the United Kingdom or the European Union, you have the right to access the personal information we hold about you, to request that it be corrected or updated, or to ask that your personal data be permanently deleted from our systems.

Cookies

Our website uses cookies to improve your browsing experience, remember your cart items, and analyse our traffic. You can choose to disable cookies through your web browser settings, though doing so may affect your ability to use certain features of our website.

Contact Us

For more information about our privacy practices, or if you would like to exercise any of your data rights, please contact us at info@zncouture.com.