Shipping policy
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.zn-content{padding:24px 18px 45px}
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Customer Care
Find everything you need to know about shopping with ZN Couture.
Shipping & Delivery
Thank you for shopping with ZN Couture. We are pleased to offer UK and international shipping.
We ship with care to ensure your order arrives safely and as beautifully as it was sent.
We ship with care to ensure your order arrives safely and as beautifully as it was sent.
Order Processing Time
- Handling: All orders are processed and dispatched within 2–5 business days excluding weekends and public holidays.
- Confirmation: You will receive a shipping confirmation email containing your tracking number as soon as your package leaves our studio.
UK Shipping
- Cost: We are delighted to offer Free Standard Shipping on all orders across the UK.
- Delivery Time: Once dispatched, orders typically arrive within approximately 2–5 business days. Delivery times are estimates and may vary depending on the courier and circumstances beyond our control.
International Shipping
We ship to international destinations worldwide.
- Delivery Time: International orders typically arrive within approximately 5–10 business days after dispatch. Delivery times are estimates and may vary depending on the destination and local customs processing.
- Rates: Shipping fees for international orders are calculated at checkout based on the destination and package weight.
- Customs, Duties & Taxes: International orders may be subject to local import duties, taxes, and customs clearance fees levied by your destination country. These charges are the sole responsibility of the customer and are not included in our shipping rates. ZN Couture is not liable for delays caused by local customs processing.
Lost or Damaged Packages
If your tracking shows your parcel has been delivered but you have not received it, or your order arrives damaged, please notify us as soon as reasonably possible so we can investigate the matter with the courier.