Refund policy
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Customer Care
Find everything you need to know about shopping with ZN Couture.
Returns & Refunds
Please note: To protect the quality and authenticity of every ZN Couture garment,
all returns are subject to inspection upon arrival.
all returns are subject to inspection upon arrival.
Return Period
- Returns are accepted within 14 days of delivery.
- Items must be dispatched back to us within the period to qualify for a refund.
Security & ID Tag
- The ID tag must remain fully attached and unaltered.
- You may try on your garment for fit and suitability.
- Returns cannot be accepted if the ID tag has been cut, removed or tampered with.
Condition of Returned Items
Items must be returned in their original condition:
- Unworn
- Unwashed
- Free from perfume and odours
- Free from makeup or cosmetics
- Free from pet hair
- Returned with all original items included
All returned items are carefully inspected before a refund is approved. Items that do not meet these requirements will be returned to the sender.
Sale Items
Sale, discounted and clearance items are final sale and cannot be returned or exchanged.
Damaged or Incorrect Orders
Although every order undergoes quality checks before dispatch, if your item arrives damaged, defective or incorrect, please contact us within 48 hours.
Please include:
- Your order number
- Clear photographs of the item
Our team will review your request and provide the most appropriate resolution.
Return Shipping
Unless your item is faulty or incorrect:
- You are responsible for return shipping costs.
- The original shipping charges are non-refundable.
- We recommend using a tracked shipping service, as ZN Couture cannot accept responsibility for parcels lost in transit.
Refunds
Once your return has been received and approved:
- Your refund will be issued to your original payment method.
- Please allow up to 10 business days for the funds to appear in your account.
How to Return an Item
1Locate your order confirmation or order number.
2Email us with your order details and photographs showing the ID Tag still attached.
3Once approved, securely package your item and return it using a tracked delivery service.
Product Imagery Disclaimer
We strive to represent every ZN Couture garment as accurately as possible. However, colours may vary slightly due to individual screen settings, photographic lighting and natural differences in fabric finishes.
Your Statutory Rights
Nothing in this Returns & Refunds Policy affects your statutory rights under applicable UK consumer law.